Frequently Asked Questions (FAQ)
Q : Is it compulsory for every mumin to fill the form for their houses?
A : No. You only fill the form, if you need to take barakat of Thaali.
Q : Does my Hoob Commitment include all members of my Family?
A : Yes, Your commitment includes everyone in your family. And the serving will be sent for as many people mentioned in the form verified against your family record in Jamaat office.
Q : Will you deliver at all the centers mentioned in the Form ?
A : NO, Currently only Kariakoo, Hakimi Masjid (Upanga), Seifee Masjid (Town) , Changombe & Mikocheni will be the pickup centers. Inshallah other pick up centers will be added in the future.
Q : If half of my family is at home, and the other half at the shop, can pickup be done for both areas?
A : Each form is for 1 location ONLY. If the Niyaz is needed in another location, a separate form is needed. Each form requires its own Hoob Commitment.
Q : What if we are delayed in picking up the Niyaaz?
A : The timing has been set, after that there will be no pickup for Niyaz.
Q : Do i have to submit the full Hoob Commitment for the whole year?
A : Yes, as per farmaan, you have to submit your commitment before lailatul Qadr or specify date by which you can settle within 3 month.
Q : Will my Thaali be stopped if i haven't fulfilled by commitment on Time (Delayed in Contribution)
A : No, you will be constantly be reminded. After a certain time frame, we will hand over your case to Janab Amil Saheb to find a suitable resolution. But please understand the concept of Mawaid Burhani. If you delay, you are depriving other mumineen the barakat of Niyaz. For which you lose the sawab of "Providing Niyaz".
Q : Will you automatically STOP my Thaali if I don’t commit or cant pay my commitment?
A : NO, The Thaali will be ACTIVE until you notify on the Helpline Numbers.
Q : I cannot afford the default Commitment schemes mentioned. How do i proceed?
A : This matter can only be resolved by Janab Amil Saheb. We kindly request you to approach him on this matter and we will act as per his instructions.
Q : My pickup point is in Upanga (Hakimi Masjid), can i pay my Niyaaz Commitment at any other payment centre?
A : YES, you can pay your commitment at ANY Payment Centre which is convenient to you. SMS confirmation is sent to when you settle your commitment.
Q : I intend to go on safari for 2 days, can you suspend my Thaali till i come back?
A : Yes, please log in on www.mawaidburhani.com using your HOF id and thaali password to cancel your order before 11:59PM a day before you need to cancel. In case you don’t have internet access, you can use the Helpline/Hotline numbers to SMS about the cancellations but it should be before 6PM so the volunteers can cancel on your behalf. A monthly planner is also sent with Monthly menu printouts; return the planner to distribution centre only if you wish niyaz to be canceled for any specific days.
Hotline no. for SMS is : 0765 252 252
Q : I have forgotten my password to log in on www.mawaidburhani.com, whom should I contact?
A : You can either press on ‘forgot password’ provide basic details about your thaali and you will receive an SMS with a new password. Or You can contact any helpline numbers.
Q : I have lost my Thaali Card or my Tiffin, what shall I do?
A : Please log in on www.mawaidburhani.com and report either lost card or Tiffin. On reporting lost card, fill in the reason and submit. A temporary card will be emailed to you which will be valid till a new card replacement is delivered to you at your distribution centre. Please note: A lost card will cost you Tshs 10,000/- and Lost Tiffin Tshs 30,000/- If one cannot use the system, please call any helpline numbers to assist.
Q : I have guest at home, can i get extra Thaali for such days?
A : Currently there is no system in place for Guests. We are working on a suitable solution. In the Meantime, you can send your Maid with Empty Containers (From Your Home) and ask her to wait until the distribution is over, And then only we can Fill your personal container with Niyaz
